This Privacy Notice sets forth the information gathering, use, and dissemination practices of Expert Global Solutions, Inc. (“EGS”) and its direct or indirect subsidiaries, including, without limitation, EGS Financial Care, Inc., formerly known as NCO Financial Systems, Inc., and EGS Customer Care, Inc., formerly known as APAC Customer Services, Inc., in connection with the World Wide Web site located at www.egscorp.com (its “website”). This Privacy Notice addresses EGS’ practices regarding information collected only directly through or from its website – it does not address or govern any information gathering, use, or dissemination practices related to information collected other than directly through or from its website, including, without limitation, from or via telephone, facsimile, postal mail, personal delivery, or other or additional offline means or media.
EGS collects, uses, and stores information on the domain you use to access its website, the Internet address of the site from which you linked directly to its website, and the date and time of your visit to its website. This information may be used to measure the number of visitors to the various pages on the EGS website, to help make improvements to the information contained on the site, and to better serve site visitors through special marketing and service programs, among others. EGS also collects, uses, and stores the e-mail addresses of users that communicate with EGS via e-mail, information knowingly provided by website users, and information regarding which website pages users’ access.
Personal information contained in e-mail sent by individuals may be used by EGS to answer questions, follow-up on suggestions or complaints, process requests or transactions, or improve the level of service EGS provides.
EGS may share personally identifiable information obtained on its website with any company or marketing group internal to EGS or its affiliates. Except as provided below, EGS does not share any personally identifiable information obtained on its website with or sell information obtained on this website to any company or marketing group external to EGS and its affiliates. EGS may, however, share aggregate information with other persons or entities for purposes determined by EGS to be appropriate and for the use of EGS Financial Care, Inc. in compliance with federal and state consumer protection laws, including but not limited to the Fair Debt Collection Practices Act.
EGS may disclose identifiable information (i) to another entity with which EGS enters or reasonably may enter into a corporate transaction, such as, for example, a merger, consolidation, acquisition, or asset purchase, (ii) to a third party pursuant to a subpoena, court order, or other form of legal process or in response to a request by or on behalf of any local, state, federal, or other government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process, or (iii) to a third party if determined by EGS in its sole judgment that such disclosure is appropriate to protect the life, health, or property of EGS or any other person or entity. (The foregoing is not intended to obviate or displace any legal obligations or duties applicable to EGS.)
Except as necessary for EGS to provide the services, information, or products requested by a website user, or except for the disclosures identified in the preceding paragraph, the user may opt out of having his or her personally identifiable information, which has been voluntarily provided to EGS through or from its website, prospectively retained by EGS, used by EGS for secondary purposes, or disclosed by EGS to third parties where permitted by law, by contacting EGS via postal mail at the address set out below or at the following e-mail address: firstname.lastname@example.org.
While EGS may undertake efforts to see that another party to which EGS shares personal information is under a contractual obligation to use the personal information solely for the purposes for which the information was disclosed by EGS, EGS exercises no control over such parties and EGS is not responsible for their conduct, actions, omissions, or information handling or dissemination practices.
E-mail posted or sent through this website may not be secure against interception by unauthorized individuals. To protect against interception by unauthorized individuals, we will not respond to e-mail requests concerning accounts placed for collection. Therefore, if you are communicating with EGS regarding a debt that has been placed for collection with EGS Financial Care, Inc., formerly known as NCO Financial Systems, Inc., all correspondence regarding that account should be sent by U.S. Postal Service. Be sure to include your name, your mailing address, the EGS account number, creditor name, and creditor account number so that we may process your inquiry and respond promptly. Without complete information, we will be unable to respond to your request. The address for mailing inquiries is:
EGS Financial Care, Inc.
400 Horsham Road, Suite 130
Horsham, PA 19044
EGS has implemented physical, electronic, and procedural security safeguards to protect against the unauthorized release of or access to personal information. Additionally to further safeguard this information, our employees are asked to agree to EGS’ Standards of Conduct and Work Rules as well as Confidentiality Agreements, and are subject to disciplinary action up to and including termination of employment if they fail to follow signed agreements.
EGS may change this Privacy Notice at any time. Notice of any new or revised Privacy Notice, as well as the location of the new or revised statement, will be posted on the website for at least 60 days after the change. It is the obligation of users visiting the website before the change to learn of changes to the Privacy Notice since their last visit. Any change to this Privacy Notice shall be effective as to any website user who has visited the website before the change was made.
IMPORTANT PRIVACY CHOICES FOR CONSUMERS
You have the right to control whether we share some of your personal information. Please read the following information carefully before you make your choices below.
We will collect the IP Address for internal security and other proprietary purposes. We will do so even if you have included a Do Not Track request. We do not release this data outside of our corporate environment nor utilize this data other than for internal purposes.
This Privacy Notice applies to Expert Global Solutions, Inc. and its direct or indirect subsidiaries.
You have the following rights to restrict the sharing of personal and financial information with our affiliates (companies we own or control) and outside companies that we do business with. Nothing in this form prohibits the sharing of information necessary for us to follow the law, as permitted by law, or to give you the best service on your accounts with us. This includes sending you information about some other products or services.
Restrict Information Sharing With Companies We Own or Control (Affiliates): Unless you say “No,” we may share personal and financial information about you with our affiliated companies.
[ ] NO, please do not share personal and financial information with your affiliated companies.
Restrict Information Sharing With Other Companies We Do Business With To Provide Financial Products And Services: Unless you say “No,” we may share personal and financial information about you with outside companies we contract with to provide financial products and services.
[ ] NO, please do not share personal and financial information with outside companies you contract with to provide financial products and services.
TIME SENSITIVE REPLY
You may make your privacy choice(s) at any time. Your choice(s) will remain unless you state otherwise. However, if we do not hear from you we may share some of your information with affiliated companies and other companies with whom we have contracts to provide products and services.
To exercise your choices do one of the following:
Call us toll free: (877) 217-4423
Or, you may submit them online (your privacy preferences)
Or, you may print, complete and send back this form to us at:
EGS, 400 Horsham Road, Suite 130, Horsham PA 19044. (You may want to make a copy for your records.)
Last name (please print):________________________________
Mailing Address (if different than the street address):