With a world of information at their fingertips, customers have come to expect real-time interactivity. Waiting on hold, even for a relatively short time, can create a barrier between your customer and your brand. Because of this, many companies are turning to live chat. But how do you know if a chat solution is right for your business? What are the keys to doing chat right? How can you tell if you are getting the most value for your business from chat? To learn more, download our eBook today.