Alorica, a worldwide leader in customer experience outsourcing solutions, today announced that it has completed the acquisition of Expert Global Solutions, Inc. (EGS). The resulting $2.4 billion Alorica is now the largest customer experience business process outsourcer servicing the U.S., and third largest globally. Read More
IRVINE, Calif. – June 2, 2016 – Alorica Inc. (Alorica) has entered into a stock purchase agreement to acquire Expert Global Solutions (EGS) to form a new global customer experience organization. In 2015, these businesses generated an aggregate of approximately $2.3 billion in revenue. Read More
Expert Global Solutions, Inc., an Alorica company, is the holding company for various direct and indirect subsidiaries (EGS), including EGS Financial Care, Inc., formerly known as NCO Financial Systems, Inc. (EGS FC), and EGS Customer Care, Inc., formerly known as APAC Customer Services, Inc. (EGS CC). EGS FC, a licensed debt collector, is EGS’ principal provider of EGS’ financial care services. EGS CC is EGS’ principal provider of EGS’ customer care services, and does not provide debt collection or other financial care services. EGS FC, EGS CC and certain other EGS companies operate under the brand, Expert Global Solutions, but all of these companies remain separate legal entities. Nothing in this website shall be construed to imply otherwise. In the event of any confusion or conflict between language or definitions in this paragraph and on this website, the language and definitions in this paragraph shall control.