Expert Global Solutions (EGS) is the holding company for two renowned companies in the global business process outsourcing (BPO) industry -- APAC and NCO. APAC is the EGS brand in the Customer Relationship Management (CRM) BPO marketplace. NCO is the EGS brand in the Accounts Receivables Management (ARM) BPO marketplace. EGS, through both companies, is a fully scaled provider and global partner serving all aspects of the customer lifecycle. Our clients benefit from the unique complement of a single-source solution with a customized CRM and ARM service delivery platform.
EGS clients include prominent global brands and members of the Fortune 500 across all major market verticals. Our operating platform includes a global network of contact centers, world-class technology, and approximately 40,000 associates. As a BPO industry leader, EGS has unique capabilities to develop, grow, and innovate throughout all aspects of the customer experience.
APAC Customer Services, an EGS Company, provides Customer Relationship Management (CRM) solutions to multiple industry verticals. With decades of CRM experience serving some of the most recognized brands in the world, this global CRM industry leader provides customized services across all communication channels. APAC specializes in CRM BPO support services for the full range of the customer management experience, including:
CRM solutions include:
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NCO, an EGS Company, is the global leader in Accounts Receivables Management (ARM) services. With thousands of clients worldwide in the healthcare, finance, education, retail, utility, technology, telecommunications and insurance industries, among others, NCO leverages best-in-class technology, operational excellence, and experienced resources to optimize the revenue cycle of its clients. NCO specializes in ARM services that include major financial management functions, such as accounts receivables management, revenue cycle management, and order to cash BPO services. Our ARM functional solutions include:
ARM solutions include:
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